Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Amazon Market Place processes our orders.  Shipping charges will vary between product categories.  Free shipping is provided to all Amazon Prime subscribers.

Which payment methods are accepted in the Online Shop?

Products purchase form 13 Geckos are processed through the Amazon Market Place which accepts all major credit cards, including their own Store Card.

How long will delivery take?

Shipping time varies depending on the carrier and shipping method, as well as the stock availability.  Most products are shipping within 1day and are delivered within 3 days.  If you are an Amazon Prime member you are eligible for free 1 or 2 day shipping on applicable produces

How secure is shopping in the Online Shop? Is my data protected?

All products offered by 13 Geckos are processed through the Amazon Marketplace.  13 Geckos does not gather, collect, or even have access to your payment information.

What exactly happens after ordering?

All products offered by 13 Geckos are processed through the Amazon Marketplace.  Items are gathered in your shopping cart and prepared for checkout.  Once you begin the checkout process you will be redirected to the Amazon Check Out Page to complete your order and select shipping options.

Do I receive an invoice for my order?

Your complete order details and order histories are available through your Amazon account at the Amazon Market Place.


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